Most in stock orders placed before 2:00PM Monday - Friday, are processed and shipped same day.
The
following "Frequently Asked Questions" (FAQs) are those posed most often
to our customer service department. If your question is not answered
here, please contact our friendly Customer Service staff by phone at
(518) 436-9606, by e-mail at info@scannerworld.com, or our contact form
Order Information
To place phone orders, call (518) 436-9606 or call our toll free
order line at (800) 476-8050 in the lower 48 US states between 9:30am -
5pm Monday to Friday eastern time zone. You may also fax your order to
(518) 465-2945.
Scanner World USA Inc. accepts MasterCard, Visa, American Express,
and Discover. Credit, debit, and cash cards are accepted. Charge card information placed with order should match the billing address of the card.
You may also order by mail. For USA orders we accept business, company or personal checks, bank / postal money orders, and cashiers tellers checks. Orders
received with business, company or personal checks will be held 4 weeks
for bank clearance of the check.
Most in stock orders are shipped the same or next day. All
merchandise is brand new in factory sealed cartons (unless otherwise
noted). Scanner World does not dropship any merchandise. All advertised
products are stocked and shipped from our own Albany, NY warehouse. Out
of stock items will be backordered and you will be notified of
approximate availability and delivery date.
Scanner World USA Inc. does not ship any merchandise on a trial or
demo basis. Prices, specifications and terms subject to change without
prior notice. We are not responsible for any typographical errors. All
shipments are F.O.B. Scanner World USA Inc. warehouse in Albany, NY.
Call (518) 436-9606 immediately to report damage or shortage. All
claims and adjustments must be made within 7 days of invoice. No
returns accepted after 7 days. Any returns or exchanges on new unopened
items will be charged a 15% restocking fee. Shipping, handling, or
processing charges and
any other surcharges are non-refundable. All brand new merchandise
carries
manufacturer's warranty. Only bid proposals and purchase orders from
U.S., federal, and local government agencies are accepted with net 10
days terms upon approval. Add New York State sales tax to total of
order, including shipping and handling charge, on shipments made within
New York State.
Shipping Charges
Add shipping charge (S&H) per item as listed next to price of product
and $6.75 for any and all accessories ordered at the same time.
Antennas and other products have their own shipping charge if a S&H
amount is shown next to the item. Web site will calculate correct toatl for each order.
Shipping totals are automatically calculated online which include S&H, processing, insurance, and delivery for orders shipped to the 48 contiguous continental US states.
Shipping / handling charges and other surcharges are NOT
refundable. All orders shipped within the lower contiguous 48 states
continental USA will be charged shipping as calculated by shopping
cart. Online order entry is only accepted from the 48 contiguous
continental US states and will show correct toatal including S&H. For shipments outside the continental 48 states you may enter order online and we will advise you by email total including S&H.
To place your order by phone from outside the 48 contiguous continental US
states area call 518-436-9606 Monday-Friday 10AM-4PM Eastern US Time.
Shipments made to a business must be listed in the phone directory
as a business at the given address. Any shipments made that are found at a
later date to have had an address correction or change by UPS ground shipments will incur a $10
surcharge billed to your credit card.
Red & Blue Air Service
For faster service, use UPS 2nd Day Blue or Next Day Red Label Air Service for delivery
within the lower 48 Continental U.S. States. You must include a street
address because UPS will not deliver to a PO Box. Shipping time is
approximately 1-3 business days. Scanner World USA Inc. does not
guarantee delivery date of UPS Air Service. Minimum shipping
charge for delivery by Blue Label is $25.00 per order. Please call
Scanner World for the exact shipping charge on any orders to be shipped
by Blue or Red Label Air Service. Orders paid by credit card, billing and
shipping address must be the same.
To place Air Service orders, call 1-800-476-8050 before 1:00PM
Eastern time Monday - Friday for same day shipping of in stock items.
This service is not available through the online shopping cart.
Shipping Questions
How
much will it cost to ship my order?
The easiest way
to calculate your shipping cost within the lower 48 continental US states is to simply add the merchandise to the
cart. This will display your merchandise total as well as the price for
all shipping options. For all other areas, enter your order online and we will advise you by return email the S&H charges or call 518-436-9606 to place your order.
How
long does it take for my order to arrive?
That depends on
product availability. Most in-stock orders
placed before 2:00 pm Eastern Time will ship the same business day. Once
it leaves our building, the time it takes to be delivered depends on
your location. We are located in Albany, NY and delivery time across
the US is approximately 1 to 6 business days depending on location shipped to. International shipments are usually 3 to 10 days depending on the location.
Ordering and Payment
What credit cards do you accept?
Scanner World
USA accepts MasterCard, Visa, American Express, and Discover.
Credit, debit, and cash cards are accepted. Charge card billing information, placed
with order, should match billing address of the card.
May
I pay with a purchase order?
Only bid
proposals and purchase orders from U.S. government, federal, and local
agencies are accepted with net 10 days terms upon approval. Add New
York State sales tax to total of order, including shipping and handling
charge, on shipments made within New York State.
May
I order via e-mail?
Yes, you may
send your order to info@scannerworld.com. However, ordering on the
Web allows you to take advantage of the convenience and security of
online ordering.
May
I order via phone?
To place phone
orders, call (518) 436-9606 or call our toll free order line at (800)
476-8050 between 9:30am - 5pm Monday to Friday
eastern time zone.
Please have all the following information ready when you
order by phone:
- Customer number if known
- Item/Model/Part/Stock number
- Quantity
- Item description
- Unit price
- Shipping/handling charges
- MasterCard/VISA/Discover/American Express
- Expiration date and CVV number
- Cardholder's Name, Billing/Mailing Address, Phone
- Shipping info: Name, Shipping Address, Phone
May
I order via mail?
Yes, please
send your
order form along with credit card information, cashier's check, or money order
(sorry, we do not accept personal checks) to:
Scanner World USA
Attn: Orders
17 Interstate Avenue
Albany, NY 12205
May
I pay with a check?
No, we do not accept personal checks. However, you may
pay with a money order or cashier's check. Please send
your order along with payment to:
Scanner World USA
Attn: Orders
17 Interstate Avenue
Albany, NY 12205
Return and Refund Policies
What
is your return policy?
No returns
or exchanges are accepted after 7 days. Returns and exchanges on new unopened items only, minus 15%
restocking fee. Shipping, handling, or processing charges and any other
surcharges are non-refundable.
Tax Concerns
Will I be charged sales tax?
One of the
great benefits of shopping with Scanner World is that most customers
will not have to pay sales tax. Only orders shipped to New York State are
charged tax.
Our shopping cart will automatically calculate sales tax if you are shipping your order to New York State.
If you are located in New York State, but your organization is tax
exempt, we can honor your tax exemption if you fax a completed and signed tax
exemption form to 518-465-2945. Bill to and ship to order information
must match information on tax exempt form.
Shopping our website
What
if you don't list the item I need?
If we carry it
and it is in stock, you can find it on this website. If you cannot find
a particular item through our search engine try using a partial search
of the item you are looking for. Such as if you are looking for BCD996T
and can't find it, enter only 996 and every item on our web site that
includes 996 will be shown in search results. If you still can't find
the item, just send an e-mail to info@scannerworld.com or go to our
contact page.
Do you have a catalog?
Scanner World mails a printed catalog twice per year, to receive this
catalog in the mail when the next issue is printed, please
click here and then fill out the
information fields. Scanner World sends information on new products and
email specials when available. If you would like an email subscription
please
click here to fill in the email request form.
Privacy and Security
What do you do with information you receive from me?
We keep any information we receive
from you away from those who invade your privacy or send you spam.
Whatever info you give us is only used to process your order and
improve your experience with Scanner World.
How do you use cookies?
Cookies
are very tiny text files that are stored on your computer when you
visit certain web pages that record your preferences. ScannerWorld.com uses cookies to keep track of what you have in your
shopping cart. Cookies cannot harm your computer and they do not contain
any personal or private information. Your computer must accept cookies to shop at ScannerWorld.com
How does ScannerWorld.com handle online security and my personal information?
Ordering online with Scanner World is secure and
convenient. We recognize that your privacy and security
are important and we are devoted to ensuring that your
personal information is safe.
We use the latest technology in online security such as site
identification and data encryption. With site identification
your browser automatically ensures that you are connected only
to our Web site. If a problem arises your browser will alert you
to the potential loss of security.
The strict data encryption that we use hides sensitive
information like your name, address, and credit card
information. Our ordering process is protected by the Secure
Sockets Layer (SSL) protocol, which encrypts your information
and confirms the identity of the Scanner World server before
allowing your shopping cart to be checked out. Modern browsers
support the SSL protocol. We recommend that you use the latest
browsers to ensure that you are protected by advances in
security technology.
How does SSL work?
- When accessing an SSL-secured Web site, the user's
browser sends a message to the Web server, requesting a
secure session.
- The Web server responds by sending the user its server
certificate (which includes its public key).
- The user's browser will verify that the server's
certificate is valid and has been signed by a certificate
authority whose certificate is in the browser's database. It
will also verify that the certificate authority certificate
has not expired.
- If the certificates are all valid, the user's browser
will generate a one-time, unique "session" key and encrypt
it with the server's public key. The user's browser will
then send the encrypted session key to the server so that
they will both have a copy.
- The server will decrypt the message using its private
key and recover the session key.
This completes the SSL "handshake" process, and a secure SSL
connection has been established. The entire process of
establishing the SSL connection typically happens transparently
to the user and takes only seconds.
A key or padlock icon in the lower corner of the browser
window indicates that the browser is running in secure mode. SSL
is supported in the vast majority of browsers and Web servers on
the market.
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